If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original FrancoPugi receipt/invoice. Returned items must not be washed, used or altered. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing. All returns/exchanges of online orders, whether by must be returned within 30 days from the day the order was shipped.